Why Can’t I Set Up My Netgear Router via App?
A Netgear WiFi router can be set up using the web interface on a computer or laptop. In this method you use login URL routerlogin.net or IP 192.168.1.1 to go to the setup page of the router. Another way to set up the Netgear router is to use the Netgear Nighthawk app on mobile phone. Are you unable to complete the initial configuration using the mobile phone? Use the web interface on your PC. No PC available? You are left with using the Nighthawk app only. Let us help you fix the app for you so that you can carry out the setup of your Netgear router.
Nighthawk App Can’t Set Up Netgear Router: Fixed
1. Connect Phone to Router’s Network
The phone on which the Nighthawk app is installed must be connected to the router’s network. You can log in to Nighthawk app only when the phone is on the local network, i.e. connected to the router’s network. Check the WiFi connection on the phone now. If it is not connected to the router’s SSID then do it now. Once the phone is connected, try to launch the app and complete the router’s setup.
2. Update the App
Check the app version that you have installed on your phone. Maybe there’s an update pending for the Netgear app. An outdated app can be a reason why you can’t use it to set up your router. Get the app updated to the latest version.
3. Reinstall the App
If you’re still not able to complete the setup of your Netgear router, then delete the app from the phone and re-install it. Remove the app by long pressing on its icon and selecting Remove app. Now, reboot your phone. Once the phone boots up, go to Play Store or App Store, install the app. You can also use Nighthawk-app.com to download the Nighthawk app. As soon as the app installs, launch it and use it to complete the setup.
4. Check Router’s Connections
If the issue is still not resolved then this is not app specific trouble. There is another cause that can be router specific. We suggest you check the router’s connection now. See to it that the Netgear router is properly connected to the modem. Check the LAN cable if you’ve connected the device with a wired medium. In the event you have the devices connected wirelessly, then you should check the distance between these two devices. The router must sit within the range of the modem.
5. Check Power Supply
The Netgear router if not receiving a proper power connection, won’t provide WiFi signals to the connecting devices. If the WiFi signals from the router are not stable, the Nighthawk app won’t work. So, check the power connection to the router now. Observe the Power LED on the router and make sure it is stable. You can plug in the router into alternative socket if the current one is damaged or not working.
Also, check the power cable of the router. You should use the adapter that came with the router in the package. Avoid using another one. Also, the cable shouldn’t be loose.
The Final Note
The solutions discussed above should help you complete the setup of your Netgear Nighthawk router using the mobile app. If you are still stuck with the setup process, then this means the router is not running on the default values. Since you have tried to set up the router multiple times, there could be some configurations on the router that are not letting the setup complete.
Reset the router now to restore the default factory settings now. Use the Reset button located on the Netgear router to reset the router. Once the router has the factory settings running on it, run a cable from the router to modem and connect the phone to its network. Now, you will be able to complete the Netgear router setup with no trouble.